baji Terms and Conditions

1 General Provisions and Applicability

These terms and conditions ("Terms") apply to the use of all services on the baji platform. Adult users in Bangladesh who have registered on this platform or are using any of its services are each bound by these Terms.

baji provides services only to persons aged 21 or older. Providing false information about your age will result in permanent account closure, and any accumulated funds may be forfeited.

These Terms must be read together with baji's Privacy Policy, which governs how users' personal data is collected, stored and processed on the platform. Both documents together form the complete agreement between baji and the user.

1.1 Effective Date of Document

These Terms are considered effective from the moment you log in to the platform. If you disagree with any condition, please stop using the platform and contact our support team.

1.2 Right of Interpretation

The final right to interpret any clause of these Terms is reserved by the baji platform's management authority. However, a reasonable interpretation in the interest of the user will be given priority.

2 Account Registration and Identity Verification

To create an account on baji, users must provide accurate and complete information. Each person may operate only one account. Any attempt to create multiple accounts will be treated as a direct violation of platform policy.

2.1 Registration Requirements

• Providing your real name, date of birth and mobile number at the time of registration is mandatory.
• Registration must be completed by verifying an OTP sent to the provided mobile number.
• The account must have an active Bangladeshi mobile number.
• The user must be physically located in Bangladesh.
• Persons under 21 years of age may not register under any circumstances.

2.2 Identity Verification (KYC)

baji reserves the right to verify a user's identity before processing a withdrawal. National ID card or passport details may be requested. Withdrawal requests will remain on hold until verification is complete.

2.3 Account Security

It is entirely the user's responsibility to keep their account password and login details confidential. baji will not be held responsible if the account is accessed by a third party and any loss results. If you suspect unauthorised use of your account, notify the support team immediately.

3 Use of Services and Code of Conduct

The baji platform offers various games and betting services including slot games, live casino, cricket and football. Users must follow the code of conduct below when using these services.

3.1 General Usage Policy

• All games must be played fairly and honestly.
• Taking advantage of technical errors on the platform is strictly prohibited.
• Misconduct towards other users is not permitted.
• Use of any automated software or bots is completely prohibited.
• Operating multiple accounts from the same IP address is not permitted.

3.2 Service Availability

baji reserves the right to temporarily suspend services at any time for technical maintenance, upgrades or other reasons. baji is not financially liable for such interruptions, but will endeavour to give advance notice where possible.

For guidance on gaming responsibly, please read our Responsible Gaming Guidelines, which contain detailed information on setting limits, self-exclusion and how to get support.

4 Deposit and Withdrawal Policy

Deposit and withdrawal processes on the baji platform are governed by specific policies. The conditions listed below apply to all transactions.

4.1 Deposit Terms

The minimum deposit amount is ৳300. bKash, Nagad, Rocket, Upay and bank transfer may be used for deposits. Deposits may only be made from a mobile banking account or personal bank account registered in the user's own name. Deposits via third parties are prohibited and funds will be returned in such cases.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. bKash, Nagad, Rocket, Upay and bank transfer (Sonali Bank, Dutch-Bangla Bank, BRAC Bank and other scheduled banks) may be used for withdrawals. Withdrawals are generally processed within 30 minutes to 3 hours. However, if identity verification or additional security checks are required, the time may be longer.

4.3 Transaction Security

All financial transactions are secured through SSL encryption. If you notice any discrepancy in a transaction, the support team must be notified within 24 hours. baji will not be held responsible if a complaint is not raised in time.

5 Bonus and Promotion Terms

All bonuses and promotional offers from baji are provided subject to specific conditions. Accepting a bonus means you have agreed to the relevant terms and conditions.

5.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 earns a ৳1,000 bonus, bringing the balance to ৳2,000, and bets totalling ৳1,000 × 25 = ৳25,000 must be completed before withdrawal.

5.2 Other Promotions

• baji Weekly Deposit Festival: 20% bonus on deposits, up to ৳5,000. Wagering 20x, minimum deposit ৳300.
• baji Slot Bonus: 30% bonus on deposits for slot games, up to ৳8,000. Wagering 25x, minimum deposit ৳300.
• baji Cricket Celebration: 15% bonus on deposits on cricket match days, up to ৳3,000. Wagering 18x.
• baji Birthday Gift: Annual special reward, up to ৳1,500. Wagering 10x.
• Refer a Friend baji Reward: Up to ৳2,000 per successful referral. Wagering 12x.

5.3 General Bonus Terms

• The same bonus cannot be claimed more than once.
• If wagering is not completed within the set time limit, the bonus will be cancelled.
• All bets placed with bonus funds are subject to bonus terms.
• The platform reserves the right to change or withdraw bonus offers at any time.
• If evidence of bonus abuse is found, the account may be suspended.

6 Prohibited Activities

The activities listed below are strictly prohibited on the baji platform. Violating these terms may result in account closure, forfeiture of funds and legal action.

6.1 Financial Misconduct

• Money laundering or using funds from illegal sources.
• Using stolen or unauthorised payment methods.
• Fraudulently profiting by exploiting the bonus system.
• Gaining unfair advantage through chargebacks or payment disputes.

6.2 Technical Misconduct

• Hacking, cracking or other cyber crimes.
• DDoS attacks or disrupting the normal operation of the platform.
• Using any software that assists in altering game outcomes.
• Using a VPN or other means to conceal your location in order to use the service.

6.3 Social Violations

• Threatening, harassing or discriminating against other users.
• Operating an account under a false identity.
• Playing on behalf of minors or operating an account in their name.

7 Intellectual Property and Copyright

All content on the baji platform — logos, graphic designs, software code, text, images and other materials — is protected under baji's intellectual property rights.

7.1 Usage Restrictions

Users are not permitted to copy, distribute, modify or use any baji content for commercial purposes without prior authorisation. Use of the platform for personal, non-commercial purposes is permitted, but all intellectual property rights remain with baji.

7.2 Game Provider Rights

The intellectual property of game developers including Pragmatic Play, PG Soft, JILI, Evolution and Spribe is protected by their own respective policies. baji operates services solely under licence from their software.

8 Limitation of Liability

The baji platform provides services on an "as is" basis. baji is not liable in the situations listed below.

8.1 Service Disruption

baji is not responsible for game outcomes or financial losses during any period when the service is disrupted due to internet connectivity issues, power outages, natural disasters or other unavoidable circumstances.

8.2 Third-Party Actions

baji is not directly liable for any loss caused by technical faults on the part of payment gateway or game software providers. However, assistance will be provided to resolve such issues.

8.3 User Decisions

The decision to play games or place bets is entirely the user's own. baji is not responsible for money lost through gambling. Always bet within your means to avoid financial loss.

9 Account Suspension and Closure

baji reserves the right to temporarily or permanently close a user's account in any of the following situations.

9.1 Automatic Suspension

• Violation of any clause of these Terms.
• Reasonable evidence of fraudulent activity being found.
• Evidence of operating multiple accounts being found.
• Unusual patterns being detected in financial transactions.

9.2 Voluntary Account Closure

Users may request account closure at any time. In such cases, any remaining funds will be returned after verification, however any outstanding bonus in progress will be cancelled.

9.3 Reactivation

To reactivate an account suspended for security reasons, identity verification and additional documentation may be required. Accounts closed due to fraud are not reactivated.

10 Dispute Resolution Process

Any dispute between baji and a user will be resolved through discussion. The dispute resolution process is as follows.

10.1 Initial Complaint

Any dispute or complaint must first be reported to the support team via live chat or email. The support team provides service in Bengali and English 24/7. For more details, you can visit our FAQ page.

10.2 Formal Complaint Process

If a resolution is not reached at the initial stage, a formal written complaint may be submitted. After receiving the complaint, it is generally reviewed within business days and the user is informed of the outcome.

10.3 Disputes Regarding Game Results

Game results determined by a Random Number Generator (RNG) are considered final. Game results will only be reviewed if reliable evidence of a technical fault in the software is found.

11 Changes to Terms & Notices

baji reserves the right to change, amend, or update these terms at any time. Users will be notified via their account in the case of significant changes.

11.1 Effect of Changes

If a user continues to use the platform after being notified of changes to the terms, they will be considered to have accepted the new terms. If a user does not agree to the updated terms, they have the option to close their account.

11.2 Archive

Previous versions of the terms are available from the support team upon request. The date of the latest update to the current terms will be noted at the top of this page.

12 Contact & Support

If you have any questions or feedback about these terms, please contact the baji support team. Support is available seven days a week, twenty-four hours a day.

12.1 Contact Methods

• Live Chat: Chat directly from any page on the platform.
• Email: [email protected]

The support team provides service in both Bengali and English. For answers to more general questions, visit our FAQ section.

12.2 Legal Notice

The Bengali version of these terms applies as the original text. In case of any linguistic inconsistency, the Bengali version will take precedence.