Our commitment to safe entertainment

baji Responsible Gaming —
Stay informed, stay protected

Sports and betting are a form of entertainment — but baji is committed to ensuring they never become a source of harm. On this page you can learn how to stay in control of your gaming, recognise warning signs, and seek help when needed.

21+
For ages 21 and above only
SSL-secured accounts
24/7 support available

All betting and casino activities at baji are for persons aged 21 or above only. Account creation or use by minors is strictly prohibited.

Let gaming be a source of enjoyment, not stress

baji believes that betting and casino games can be a healthy form of entertainment — provided they are approached with the right mindset and kept under control. Before you play, set your budget, fix your time, and avoid chasing losses. Play with the aim of having fun, not with the expectation of winning.

Our Terms and Conditions clearly state that the minimum age to use a baji account is 21. Breaching this condition may result in the account being suspended and any deposited funds being forfeited.

If you have concerns about your gaming habits or any questions, you can read our FAQ section — it covers common questions on responsible gaming. Our 24/7 live chat and email support are also always available to help.

Key principles of healthy gaming

  • Play for entertainment, not as a way to earn money
  • Set a budget in advance and do not spend beyond it
  • Do not place more bets to recover money you have lost
  • Avoid playing when you are under stress or feeling low
  • Take regular breaks and spend time away from gaming
  • Prioritise spending time with family and friends
Control is in your hands

Tools to keep yourself protected

baji offers several self-control features. Contact us via live chat or email to use any of the options below.

Set a deposit limit

Set a maximum cap on your daily, weekly or monthly deposits. Once the limit is reached, no further deposits can be made until the period resets.

Deposit control

Session time limit

Set how long you can play in one session. When the time is up, you will receive an automatic alert and can take a break.

Time control

Temporary break

Temporarily suspend your account for a set period — from 24 hours up to 30 days. Logging in or betting will not be possible during this time.

Temporary break

Permanent self-exclusion

If you feel your gaming habits are getting out of control, you can request to close your account permanently. This is a final step.

Permanent closure

Review gaming history

View your betting and transaction history. Analyse your spending patterns to make informed decisions.

History review

Request support

Contact our 24/7 live chat or email to activate or change any control feature. We provide assistance in both Bengali and English.

Support
Warning signs

When to recognise a problem

Most people do not easily notice when entertainment is turning into addiction. Knowing the signs below makes it possible to act in time.

Spending beyond your budget

You are spending more than your set limit and finding it difficult to stop.

Chasing losses

You keep betting repeatedly to recover lost money, and each time the situation gets worse.

Hiding it from family

You are concealing your betting habits and spending from family or people close to you.

Stress and restlessness

You feel restless when you cannot play, or gaming feels like the only way to feel at ease.

If you notice any of the above signs in yourself, do not panic — acknowledging it is the first step toward a solution. Our support team is here for you. You can learn more about how we prioritise player protection on our About Us page.

Where to find support

You do not have to face this alone — help is available

If you feel there is a problem, do not wait — reach out through any of the options below.

baji live chat

Speak directly with our support team through baji's 24 hours, 7 days a week live chat. Assistance is available in both Bengali and English.

Email Support

If you prefer to report a concern confidentially, write to us by email. Our responsible gaming team will carefully consider your request.

Family and close ones

Open up about the problem to a trusted family member or friend. Support from someone you know is often the most effective step.

Professional counselling services

Consult a mental health professional or counsellor. Professional services for addiction are available at various hospitals and clinics across Bangladesh.

Support groups

Join a support group made up of people facing the same issue. Sharing experiences with one another makes recovery easier.

Account protection request

If you feel closing your account is the right decision, let us know directly. We act quickly and process the request without asking any questions.

Practical tips

Some ways to play safely

01

Before you play, decide on a fixed amount you are comfortable spending and stop when it is gone — even if you have not won. This amount should be something whose loss will not affect your daily life.

02

Set a time limit before each session. Set an alarm, and when the time is up, stop — regardless of how the session is going.

03

Never place bets while drinking, tired or under serious stress. Making decisions with a clear head is always safer.

04

Treat every win as luck, not skill. In the long run, the odds in casino and betting are always mathematically against the player.

05

Keep a record of how much you are spending over different periods. Check your own figures — baji's transaction history can help with this.

06

Taking a break from gaming is not a sign of weakness — it shows good judgement. Regular breaks help maintain a healthy relationship with gaming.

07

Alongside gaming, give time to other hobbies or activities — spending time with family, exercising or reading helps maintain mental balance.

08

If you notice someone you know struggling with betting, help them. Do not hesitate to extend a hand.

baji's commitment

What we do for you

baji is not just an entertainment platform — we take responsibility for the long-term wellbeing of our users. That is why we have actively put in place a number of protective measures.

  • Account creation and play by those under 21 is strictly blocked
  • Every user's data is protected with SSL, in accordance with our Privacy Policy
  • Self-exclusion or limit requests are actioned promptly
  • Our support team speaks Bengali and responds with care
  • Requests to close an account completely are handled without questions or obstacles
  • Unusual betting patterns are monitored and followed up on when necessary

Contact us for support

You can reach us through any of the methods below. Bengali is available across all channels.

  • Live chat: Start a chat from any page on the site — 24 hours, 7 days
  • Email: [email protected] — report a concern confidentially
  • Language: Support is available in both Bengali and English
  • Response time: Instant on live chat, as soon as possible by email
Frequently asked questions

Common questions about responsible gaming

The minimum age to participate in all betting and casino activities at baji is 21. This is not just a rule — this age limit is strictly enforced to protect minors financially and mentally. Age is verified at account registration, and identity documents may be requested at any time.

Self-exclusion is a facility where you can voluntarily request to block your account for a set period or permanently. During this time, logging in, placing bets or making deposits will not be possible. To request self-exclusion, contact us via live chat or email — we will action it without delay.

Contact our support team to set a deposit limit. You can set a daily, weekly or monthly limit. Once a limit is set, reducing it takes effect immediately, but increasing it requires a waiting period — this is to prevent overspending in the heat of the moment.

Some common signs are: spending more than your set budget, repeatedly betting to recover lost money, hiding your betting from family, feeling restless when not betting, and seeing betting as a source of income. If any one of these applies to you, pause and reflect — and seek help if needed.

Start by talking to them with empathy — not in an accusatory or angry tone. Let them know that help is available and there is nothing to be ashamed of. Seek advice from a professional counsellor or a senior family member. If they are a baji user, our support team can help apply limits or exclusion measures to their account.

In the case of permanent self-exclusion, you are given the option to withdraw any eligible balance in your account. Our support team will walk you through the details of this process. Withdrawals are generally completed via bKash, Nagad, Rocket, Upay or bank transfer and are processed within 30 minutes to 3 hours.