baji Privacy Policy

baji is an online entertainment platform offering sports betting, casino, and various gaming services to users in Bangladesh. This privacy policy ("Policy") applies to all services provided through our website bajiclub.cam and related services.

This policy explains how baji collects, stores, processes, and discloses your personal information. By using our services, you are considered to have agreed to the terms of this policy. In addition to reading this policy, you are also encouraged to read our Terms and Conditions, as both documents together define the relationship between you and baji.

baji collects user information from various sources. The categories of information collected are described in detail below.

2.1 Information Provided Directly by You

When you register on our platform, log in, or use any of our services, the following information you provide is collected:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Payment details — bKash, Nagad, Rocket, Upay, or bank account information

2.2 Automatically Collected Information

The following information may be collected automatically while you use our site:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of access, session duration, and pages visited
• Referral source — the site or link from which you arrived at our site
• Gaming history, bet amounts, and transaction details

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, necessary information may be collected through trusted third-party verification agencies. Such collection is done solely to meet legal obligations and ensure platform security.

baji uses your information for the following legitimate purposes:

3.1 Account Management and Identity Verification

The information provided at registration is used to create and manage your account. A KYC (Know Your Customer) process is followed to confirm age and verify the unique identity of each user.

3.2 Processing Financial Transactions

Payment information is used to complete deposits and withdrawals. This information is essential to securely process transactions you make via bKash, Nagad, Rocket, Upay, or bank transfer.

3.3 Customer Service and Support

When you seek assistance through our 24/7 live chat or email, your account information is used to provide accurate and timely support. Our support team is available to assist you in both Bengali and English.

3.4 Fulfilling Legal Obligations

Storing and processing certain information as required by law is necessary to prevent money laundering, combat fraud, and ensure responsible gaming. Under our Responsible Gaming policy, user gaming activity is monitored to identify harmful patterns and provide timely assistance.

3.5 Platform Improvement and Personalisation

Information is used to analyse user behaviour, improve site performance, resolve technical issues, and display content based on your preferences.

baji does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain situations:

4.1 Service Providers

We use trusted third-party services for payment processing, identity verification, fraud detection, and customer support. These service providers may only use the information for the contracted purpose and are required to comply with our privacy standards.

4.2 Legal Obligations

Necessary information may be disclosed to the relevant authorities in response to a court order, a lawful request from law enforcement, or other legal obligations. In such cases, we always provide only the minimum information required.

4.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. Users will be notified in advance in such situations.

The baji website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They are used to maintain login sessions, perform security checks, and save cart or form data. These cookies cannot be disabled as doing so would disrupt the normal operation of the site.

5.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site users visit most and where issues occur. This information is analysed in aggregated and anonymised form.

5.3 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling all cookies may cause some features of the site to not work correctly.

baji applies industry-standard security measures to protect your information. Our platform is secured with SSL (Secure Socket Layer) encryption, which encrypts all data transmitted between your browser and our servers.

6.1 Technical Security Measures

• TLS 1.2 or higher encryption on all communications
• Passwords are always stored in encrypted (hashed) form — never readable in plain text
• Payment information processed in accordance with PCI DSS standards
• Automated monitoring systems to detect suspicious activity
• Regular security audits and vulnerability assessments

6.2 Administrative Security

Access to user data is restricted to only those staff members who require it. All staff are bound by confidentiality agreements and receive regular training on data protection.

6.3 Your Responsibilities

The security of your account also depends in part on you. Use a strong password, do not share your password with anyone, and sign out of your account after logging in on a public device.

baji does not retain your personal information longer than necessary. Even after an account is closed, certain information must be kept for a specified period:

• Financial transaction records — for the period required by applicable law
• KYC verification documents — for the legally required period even after account closure
• Customer service communication records — for the period needed to resolve complaints
• Gaming history — for the period needed for responsible gaming management

Once the designated retention period has ended, data is securely and permanently deleted or anonymised in such a way that no individual can be identified from it.

All baji services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors. A national ID or equivalent document is required at registration to verify age.

If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

You have certain fundamental rights regarding your personal information that baji respects and is committed to upholding:

9.1 Right to Access

If you wish to view the personal information we hold about you, you may submit a request via live chat or email. The information will be provided within a reasonable time after identity verification.

9.2 Right to Rectification

If your profile contains incorrect or outdated information, you may request a correction. Keeping your information accurate is important for the security of your account and smooth transactions.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information that must be retained due to legal obligations or for the resolution of disputes falls outside the scope of this right.

9.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or profiling purposes. Upon receiving such a request, the necessary steps will be taken as quickly as possible.

To exercise any of your rights or if you have questions about this policy, please contact us directly. For general questions, visit our FAQ section — answers to many common questions are available there.

baji reserves the right to change this privacy policy at any time. Changes will be published on this page and the "Last Updated" date will be updated accordingly.

Registered users will be notified by email in advance of any significant changes. Continued use of the site after changes have been made will be taken to mean that you have accepted the new terms.

To be informed of changes before they take effect, you are encouraged to visit this page regularly. If you do not accept the changes, you have the right to close your account.

For any questions, complaints, or data requests regarding this privacy policy, please get in touch with us:

• Live Chat: Use the live chat option on the site for 24/7 immediate assistance
• Email: [email protected]

Our team is ready to respond to your requests in both Bengali and English. An initial response to privacy-related requests is generally provided within 72 hours.